WHAT IS YOUR RETURN POLICY? 

If our products arrived damaged or contaminated in any way, please contact us right away, along with a few pictures and we will be happy to send a free replacement. 

Due to the nature of our products (food) we are not able to refund or exchange orders once they have shipped. All orders are non-refundable unless there is damage that incurs during shipping.

If anything is unclear or you have more questions feel free to contact our customer support team at info@truesgourmet.com

 

CAN I CANCEL MY ORDER? 

If you wish to cancel your order & it hasn’t yet shipped: please email us at info@truesgourmet.com

If your order has shipped we are not able to cancel your order. 

 

WHEN WILL MY ORDER SHIP?

Most orders ship in 2-3 business days. Due to the impact of COVID-19 and other supply chain delays, some products may ship up to 5-7 business days after the order is placed. You will receive a tracking number once your order ships.

 

DO YOU OFFER EXPEDITED SHIPPING?

 We do not currently offer expedited shipping.

 

DO YOU OFFER INTERNATIONAL SHIPPING?

We don’t ship internationally as of now, but keep checking!